Shipping Policy
Thank you for choosing Plant and People. As a dedicated small business balancing customers in-person at our store and online, we strive to ensure every order is handled with care and precision. We appreciate your understanding as our family serves you.
Processing Time
- Please allow 4–10 business days for us to process your order. This time frame is necessary for us to prepare your items with the attention to detail you deserve. Processing includes order verification, item preparation, and packaging.
Shipping Time
- Carrier Shipping Time Applies: Once your order is processed, it is handed over to our shipping carrier. The shipping time is as per the carrier's standard timeframe, which will be provided to you upon dispatch. Typically, this means your order will arrive within the carrier's specified delivery window after it leaves our facility.
Why the Extra Time?
Our processing time ensures that we can maintain the quality and service you expect from us, especially during high volume periods or for items that require special attention. We are committed to making sure your order is right, even if it takes a little longer.
Your Understanding
We understand timely delivery is important, and we work diligently to meet these expectations while maintaining the quality of your order. Should there be any delays, we will communicate them to you as soon as possible.
Questions?
If you have any questions or concerns about your order, please contact us at grow@plantandpeople.com. We're here to ensure your experience with us is positive and satisfying.
